At Bounce Bunny, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our refund and return policy below.
We accept returns within 10 days of the delivery date. To be eligible for a return:
• The item must be unused, unworn, and in the same condition that you received it.
• It must also be in the original packaging with all tags attached.
• Proof of purchase is required (e.g., order confirmation or receipt).
Certain items are final sale and non-returnable, including:
• Gift cards
• Sale or clearance items
• Customized or personalized products
• Undergarments or items marked as "non-returnable" for hygiene reasons
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Please note:
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to an error on our part (e.g., defective or incorrect item).
We only replace items if they are defective, damaged, or the wrong size was sent. If you need to exchange an item, please email us at support@bouncebunny.ca with your order number and details.
To return your product, please contact us at support@bouncebunny.ca to receive return instructions and the return shipping address.
Customers are responsible for paying for their own return shipping costs unless the item was received damaged or incorrectly sent.
This refund policy complies with the Consumer Protection Act of Ontario, which allows consumers to request a refund or repair in cases of:
• Products that are defective or not as described
• Items that do not meet reasonable durability expectations
• Breach of implied warranties under Ontario law
We strive to meet or exceed these expectations for all our customers in Ontario and Canada-wide.
If you have any questions or concerns regarding our return or refund policy, feel free to contact our support team at support@bouncebunny.ca.
